<\/div>[vc_custom_heading text=”Change Management” font_container=”tag:h1|font_size:57|text_align:left|color:%23000000″ google_fonts=”font_family:Playfair%20Display%3Aregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal”][\/vc_column][\/vc_row][vc_row ct_row_stretch=””][vc_column]

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Raising your Employees\u2019 experience to the next level, <\/em><\/strong>to drive your Customer Experience and Business Results!<\/em><\/strong><\/h2>\n
The future of work is all about delivering excellent experience to employees<\/strong>. Studies have shown that when an organisation achieves high employee experience, it leads to positive customer experience, which in turn shows a positive improvement in business results.<\/p>\n
Hence, throughout your transformation journey, our Change Management emphasizes on the people side of change.\u00a0 Our approach focusses on creating a positive learning environment to help people move up to the commitment level on the change curve:<\/div> <\/div> <\/div> [\/vc_column][vc_column width=”1\/2″]
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In many typical system implementations, focus is more towards its technology, technicality, and process but less on the people aspect of the implementation.<\/p>\n
Some typical factors which lead to a less successful implementation are:<\/u><\/p>\n
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People going into a \u2018change lethargic\u2019 mode with \u2018too many initiatives going on\u2019 but without a clear common vision for change \u2013 change vision<\/li>\n
Lack of consistent & credible leadership \u2013 change leadership<\/li>\n
De-motivated staff kept in the dark \u2013 engagement and communication<\/li>\n<\/ul>\n<\/div> <\/div> <\/div> [\/vc_column][\/vc_row][vc_row ct_row_stretch=””][vc_column]
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Our Focus - People side of change<\/h3><\/div>
In many typical system implementations, focus is more towards its technology, technicality, and process but less on the people aspect of the implementation.<\/p>\n
Some typical factors which lead to a less successful implementation are:<\/u><\/p>\n
\n
People going into a \u2018change lethargic\u2019 mode with \u2018too many initiatives going on\u2019 but without a clear common vision for change \u2013 change vision<\/li>\n
Lack of consistent & credible leadership \u2013 change leadership<\/li>\n
De-motivated staff kept in the dark \u2013 engagement and communication<\/li>\n<\/ul>\n<\/div> <\/div> <\/div> [\/vc_column][\/vc_row][vc_row ct_row_stretch=””][vc_column width=”1\/2″][vc_single_image image=”100653″ img_size=”full” alignment=”center”][\/vc_column][vc_column width=”1\/2″]
Our Change Management Approach and Srategy<\/h3><\/div>
Seamless Integration with Programme Management and Project Roadmap<\/strong><\/p>\n
We deploy our Change Management 5-D methodology of Diagnose, Develop, Deliver, Drive and Derive<\/strong> to seamlessly integrate with the overall programme and project management plan.\u00a0 This is to ensure that change management takes a holistic view of the total transformation and it\u2019s supporting building blocks to realize the benefits of the change.<\/p>\n
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Tools and Templates<\/strong><\/p>\n
Our proven and readily available set of adaptable and customizable tools will be deployed accordingly.<\/p>\n
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Addressing the 70% factor of transformation journey - People<\/h3><\/div>
Studies show that PEOPLE factor contributes to 70% of the transformation effort, whilst Systems and Processes make up 30%.\u00a0 This is in line with what we have experienced in our journeys with our clients.\u00a0 We have then developed an approach to framework a structure to address exactly the people factor.\u00a0 Our 5-E approach is developed to address the people side of change and runs cohesively with our 5-D approach to managing the system side of change.\u00a0 This is an effective way to ensure that people transition journey will be in sync with the system implementation phases; hence achieving a cohesive synergy and support throughout the transformation.<\/strong><\/div> <\/div> <\/div>
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